These Terms and Conditions of Rental (“Terms”) govern all vehicle rental agreements entered into between Safariway Rentals (“we”, “us”) and the customer (“you”, “renter”). By making a booking or collecting a vehicle, you agree to be bound by these Terms. These Terms comply with the Australian Consumer Law (ACL) and the AFIA Car Rental Code of Practice.

• Authorised Driver — the renter and any additional driver named on the Rental Agreement.
• Claims Management Fee — the administrative fee charged to manage a damage or loss claim, regardless of fault.
• Damage — any loss or deterioration to the vehicle not attributable to fair wear and tear.
• Electric Vehicle (EV) — any vehicle powered wholly or partly by an electric motor, including hybrids.
• Excess Amount — the maximum you are liable to pay for damage or loss in any single incident (see Clause 15).
• Fair Wear and Tear — minor superficial deterioration from ordinary, careful use per the AFIA Code of Practice.
• Force Majeure Event — an event beyond our reasonable control (natural disasters, floods, bushfires, pandemic, government orders, war).
• One-Way Rental — a rental where the vehicle is collected from one location and returned to a different approved location.
• Rental Agreement — the binding contract comprising the Rental Document, these Terms, and any booking confirmation.
• Rental Period — the period from vehicle collection until physically returned and inspected by staff.
• Security Bond — funds pre-authorised on your payment card at pick-up as security against outstanding amounts.
• Vehicle — the motor vehicle specified in the Rental Agreement and any accessories provided with it.

A binding Rental Agreement is formed when: (a) you complete an online booking and receive confirmation; or (b) you sign a Rental Agreement at vehicle collection — whichever occurs first. If you do not collect the vehicle within one (1) hour of the agreed pick-up time without prior notice, Safariway Rentals is no longer bound by the reservation.

3.1 Minimum Age

The minimum age to rent is 21 years. Renters aged 21–24 are classified as Young Drivers and are subject to a daily surcharge and increased excess amounts (see Clause 15).

3.2 Driver’s Licence

All drivers must hold a current, valid, full driver’s licence (not provisional or learner) held for a minimum of one (1) year. Overseas licences not in English must be accompanied by an IDP or certified English translation. Digital licences are accepted subject to staff verification.

3.3 International Renters

Must present: (a) valid overseas licence; (b) IDP if not in English; (c) valid passport; (d) proof of Australian address.

3.4 Additional Drivers

Additional drivers may be added at pick-up for $10/day (capped at $50). All must be present at pick-up, meet the same eligibility requirements, and be named on the Rental Agreement. No cover applies to unlisted drivers.

3.5 Maximum Age

No maximum age restriction. Renters over 75 may be asked to provide a medical certificate confirming fitness to drive.

4.1 Making a Booking

Bookings may be made at safariwayrentals.au, by phone on 0405 630 231, or by email. Reservations are for vehicle categories, not specific makes or models. If unavailable, we will offer a comparable upgrade at no extra charge, or a full refund.

4.2 Prepaid Bookings

If a prepaid rate is selected, the full rental amount is charged at time of booking. If the vehicle is not collected, rental charges are forfeited unless Safariway Rentals has failed to provide the booked category.

5.1 Cancellations by You

Notice Period	Fee	Cap
More than 7 days before pick-up	No charge — full refund	—
3 to 7 days before pick-up	20% of total rental cost	Max $100
24 to 72 hours before pick-up	50% of total rental cost	Max $200
Less than 24 hours / No-show	100% of total rental cost	No cap

Transaction fees are non-refundable in all cases. Cancellations via the booking portal or by calling 0405 630 231.

5.2 Modifications

Subject to availability and rate differences. Modifications within 24 hours of pick-up incur a $25 fee.

5.3 No-Show

Not collecting by the agreed time without notice = no-show. 100% of total rental cost is forfeited.

5.4 Cancellations by Safariway Rentals

In exceptional circumstances or Force Majeure Events, a full refund will be issued within 5 business days. We are not liable for any consequential losses.

• No refund for unused rental days. All rentals are charged based on the pre-agreed period.
• Contact us at least 4 hours before your new intended return time if you wish to shorten your rental.
• An Early Return Fee may apply to compensate for lost rental opportunity.
• The daily rate may be recalculated at a higher short-period rate, potentially increasing the cost per day.

7.1 Accepted Payment Methods

Visa, Mastercard, and EFTPOS debit cards. Physical bank-issued card in renter’s name required at pick-up. Prepaid, reloadable, travel money, and gift cards are not accepted. Cash rentals available with full upfront payment plus cash bond.

7.2 Rental Charges

Calculated at the confirmed daily rate. Partial days may be charged as full days. All prices include GST.

7.3 Young Driver Surcharge

Renters aged 21–24: $15/day surcharge (GST inclusive) in addition to rental charges.

7.4 Security Bond

Pre-authorised hold on your payment card at pick-up — a hold, not a charge. Released within 3–10 business days after return.

Category	Bond Amount
Standard vehicles — renter aged 25+	$500
SUV / larger vehicles — renter aged 25+	$750
Any vehicle — Young Driver (21–24)	$1,000
Pay on Pick-Up (cash) — all categories	Full rental + $500

7.5 Late Payment and Debt Recovery

Interest on overdue amounts accrues at 2.5% per calendar month. Unpaid debts may be referred to a collections agency at your cost.

7.6 Payment Reversals and Chargebacks

Improper or fraudulent chargebacks render you liable for the full reversed amount plus all costs Safariway Rentals incurs in contesting.

8.1 Documents Required

At pick-up: (a) valid driver’s licence (+ IDP if applicable); (b) booking confirmation; (c) payment card in renter’s name; (d) additional drivers’ licences.

8.2 Vehicle Inspection

Joint inspection conducted at pick-up. All existing damage noted on the Vehicle Inspection Report. By signing, you confirm the report accurately reflects the vehicle’s condition. Raise any concerns before signing.

8.3 After-Hours Pick-Up

Available with 24 hours’ notice and full payment in advance. $50 after-hours surcharge applies.

9.1 Your Responsibilities

Drive safely and lawfully; maintain fuel/fluid levels; secure the vehicle when unattended; report any damage, accident, or theft immediately on 0405 630 231; allow only Authorised Drivers; pay all tolls, parking fees, and fines.

9.2 Extensions

Contact Safariway Rentals at least 4 hours before your scheduled return. Extensions subject to availability. Unauthorised extensions may incur additional charges.

9.3 Interstate and Geographic Restrictions

Interstate travel permitted within SA, VIC, NSW, QLD, and WA on sealed roads only. Unsealed roads and islands (except Kangaroo Island with prior written approval) are prohibited. Notify us of any interstate travel before commencing.

9.4 Weather and Natural Hazard Restrictions

Driving through floodwater is strictly prohibited regardless of depth. Do not drive on roads closed by emergency services or affected by bushfire, landslide, or structural damage. Damage from such use is not covered and you will be fully liable.

10.1 Permitted Use

Lawful purposes on sealed roads by Authorised Drivers, per manufacturer’s specifications.

10.2 Prohibited Use

• Off-road, unsealed, gravel, or 4WD-only tracks
• Floodwaters, waterways, tidal areas, beaches, or sand
• Commercial purposes including ridesharing (Uber, DiDi, Ola, or similar)
• Towing, pushing, or overloading beyond manufacturer specifications
• Under influence of alcohol, drugs, or any impairing substance
• Illegal purposes, racing, speed trials, or stunts
• Exceeding licensed passenger capacity
• By unlisted drivers or persons under minimum rental age
• Outside the permitted geographic area

10.3 Odometer and Vehicle Systems

Tampering with the odometer, GPS, telematics, or any monitoring system renders you fully liable for resulting damage plus unrecorded kilometres.

10.4 Smoking, Vaping and Pets

Strictly prohibited. Animals not permitted without written approval. Breaches: $150–$250 cleaning fee. Service animals permitted with advance notice.

10.5 Effect of Prohibited Use

Voids all cover. You are personally liable for full damage costs, third-party claims, legal costs, loss of use, and any fines. We may terminate the rental immediately (Clause 27). Safariway Rentals operates a full-to-full fuel policy.

Charge	Amount
Fuel refilling (per litre, returned not full)	$2.50/L or pump price (higher)
Refuelling administration fee	$35.00 flat fee

Misfuelling (wrong fuel type) is not covered. Stop immediately, do not restart the engine, call 0405 630 231. You are liable for all resulting damage and recovery costs.

11.1 Pre-Paid Fuel Option

Pre-paid full tank may be available at pick-up. No refund for unused fuel. Enquire at pick-up.

12.1 Battery and Charging

EVs are provided at a minimum charge level (“Battery Departure Level”) noted on the Vehicle Inspection Report. Return at or above this level. If returned below: electricity cost + $35 EV recharging admin fee.

12.2 Third-Party Charging

All electricity costs are your responsibility. Third-party network charges invoiced to Safariway Rentals will be passed on to you plus a $20 processing fee per invoice.

12.3 Range Management

Running out of charge = at-fault roadside event (see Clause 23). Do not allow battery to reach 0% — irreversible damage may result and you may be fully liable.

12.4 EV Restrictions

Same geographic and road-type restrictions as all vehicles apply. Safariway Rentals provides no warranty on public charging availability.

13.1 Return Procedure

Return to the agreed location on or before the agreed date and time. All rentals counted in 24-hour periods. 59-minute grace period applies.

13.2 Late Returns

Duration Late	Charge
Up to 59 minutes (grace period, first occurrence)	No charge
1–3 hours late	$30 flat fee
More than 3 hours late	Pro-rata daily rate (min 1 full day)
Unauthorised extension (no prior notice)	Full day + $30 admin fee

13.3 Vehicle Condition on Return

Cleaning Type	Charge
Standard interior cleaning (excessive mess)	$80
Deep clean (stains, odours, animal hair, vomit)	$150–$250
Exterior pressure wash (excessive mud/dirt)	$50

13.4 After-Hours Returns

With prior approval only. $50 after-hours return fee applies. You remain liable for damage discovered at the next staffed inspection.

14.1 Your Liability

You are responsible for all damage to or loss of the vehicle during the rental, regardless of fault (including weather, animals, or acts of nature), up to the applicable Excess Amount.

14.2 Damage Not Covered by Standard Excess

• Tyre damage (punctures, blowouts, kerb damage)
• Windscreen and all glass damage
• Underbody damage (chassis, drive train, suspension, steering, exhaust, brakes, fuel tank)
• Overhead and roof damage
• Interior damage beyond fair wear and tear
• Key loss, key damage, or key programming costs
• Damage from prohibited use (Clause 10)
• Damage from misfuelling or incorrect fuel type
• EV battery damage from full depletion or improper charging

14.3 Loss of Use

You may be charged the standard daily rate for each day the vehicle is unavailable during repairs.

14.4 Third Party Liability

Basic third-party liability covered by CTP registration. You are responsible for amounts above statutory coverage.

Scenario	Excess	Notes
Standard rental (driver 25+)	$2,500	Standard liability
Young driver (21–24)	$5,000	Higher liability due to age
Prohibited use	Full cost	No limit applies
Tyres, windscreen, underbody, roof	Full cost	Not covered by excess

A Claims Management Fee of $150 applies to every damage, loss, or theft claim — regardless of fault — in addition to repair costs, excess amounts, or loss-of-use charges. Keys, fobs, and transponders are your responsibility. Notify Safariway Rentals immediately on 0405 630 231 if lost, damaged, or stolen.

Key Type	Replacement Cost
Standard mechanical key	$150–$300
Remote / key fob (standard)	$300–$500
Proximity / smart / push-start key	$500–$1,200
Lockout callout (key locked inside)	$95

Actual costs vary by make/model. Key loss is not covered by standard excess.

18.1 What to Do

• Ensure safety. Call 000 for emergencies.
• Call Safariway Rentals on 0405 630 231 immediately, regardless of fault.
• Call SA Police (131 444) if a third party is involved.
• Collect all party details: names, numbers, registration, insurance.
• Obtain witness details and take photographs from multiple angles.
• Do NOT admit fault or make any payment at the scene.
• Complete a Safariway Rentals Incident Report Form.

18.2 Failure to Report

Failure to report immediately voids all cover. You are personally liable for all resulting costs.

18.3 Theft

Report to SA Police immediately (obtain report number), then call Safariway Rentals. You remain liable for the applicable excess unless theft occurred despite all reasonable security precautions.

• Stop driving as soon as safely possible. Do not continue if warning lights are on.
• Park safely and activate hazard lights.
• Call 0405 630 231 (24 hours). Do not restart or continue driving unless directed.
• Do NOT authorise third-party repairs without prior written approval. Unauthorised repairs will not be reimbursed.

Safariway Rentals is not liable for accommodation, transport, or other costs from breakdown. No charge for genuine vehicle faults. Safariway Rentals has no obligation to provide a replacement vehicle following an accident, breakdown, prohibited use damage, or rental termination. We may, at our sole discretion, offer a replacement subject to availability where the incident was not renter-caused. One-way rentals require prior written approval and are subject to a relocation fee quoted at booking. Unauthorised one-way returns incur a relocation fee at actual cost, up to $1,000, plus any towing/recovery costs. You are responsible for all tolls, parking fees, infringements, and fines incurred. For notices received after the rental: we transfer to your details as required, charge the full amount to your card, and add a $35 admin fee per notice. 24-hour roadside assistance included. Call 0405 630 231.

At-Fault Event	Callout Fee
Running out of fuel or EV charge	$95 + fuel/charging cost
Keys locked inside vehicle	$95
Keys lost (access only)	$95
Flat battery (renter fault — lights left on)	$75
Flat tyre (driver negligence)	$75 + tyre replacement cost

Genuine mechanical faults not caused by the renter: no charge. GPS, child seats, and booster seats available at additional daily charge, subject to availability. Request at booking or before pick-up. Child seat installation is the renter’s responsibility. You are liable for damage to or loss of all accessories during the rental. Safariway Rentals accepts no responsibility for loss, theft, or damage of personal property in the vehicle at any time. Items left in returned vehicles held for 14 days; unclaimed items may be disposed of. To the maximum extent permitted by law, our total liability is limited to the total rental charges paid. We are not liable for indirect or consequential losses, loss of earnings, personal injury not caused by our negligence, or costs arising from Force Majeure Events or vehicle breakdown. We may terminate and demand immediate return without refund if you breach these Terms, use the vehicle for any prohibited purpose, fail to pay, or provide false information. You remain liable for all charges accrued to the date of return. Personal information is collected and used per the Australian Privacy Act 1988 (Cth) and our Privacy Policy. We may share your information with payment processors, insurers, law enforcement, and debt recovery agencies. We will not sell your information. Contact info@safariwayrentals.au to access or correct your data.

29.1 Variation of Terms

We may amend these Terms at any time. Updated Terms will be published at safariwayrentals.au/terms with an effective date. Continued use of our services constitutes acceptance of updated Terms.

29.2 Force Majeure

We are not liable for any failure or delay caused by a Force Majeure Event. We will notify you as soon as practicable and use reasonable endeavours to provide an alternative arrangement or refund.

30.1 Governing Law

Governed by the laws of South Australia, Australia. Exclusive jurisdiction of SA courts and the Federal Court of Australia.

30.2 Severability

If any provision is invalid or unenforceable, it will be severed without affecting the remaining provisions.

30.3 Entire Agreement

These Terms, together with the Rental Agreement and add-on documentation, constitute the entire agreement between the parties.

30.4 Dispute Resolution

Parties agree to good-faith negotiation for 30 days before pursuing mediation or legal proceedings. You may also contact Consumer and Business Services SA or the ACCC.

All fees inclusive of GST. Current as at effective date. Confirm at safariwayrentals.au/terms.

Charge / Fee	Amount
Young Driver Surcharge (21–24)	$15 per day
Additional Driver Fee	$10/day (capped $50)
After-Hours Pick-Up	$50
After-Hours Drop-Off	$50
Late Return (1–3 hours)	$30
Late Return (3+ hours, unauthorised)	Full daily rate + $30
Fuel Refilling (not full)	$2.50/L + $35 admin
Misfuelling	Full repair cost
Standard Interior Cleaning	$80
Deep Clean (smoking/animals/mess)	$150–$250
Exterior Pressure Wash	$50
EV Recharging Admin Fee	$35 + electricity cost
EV Third-Party Charging Processing Fee	$20 per invoice
Toll / Infringement Admin Fee	$35 per notice
Roadside — Fuel / EV Charge Callout	$95 + fuel/charge
Roadside — Lockout / Keys Locked In	$95
Roadside — Flat Battery (renter fault)	$75
Claims Management Fee	$150 per claim
Key Loss — Standard Mechanical	$150–$300
Key Loss — Remote / Key Fob	$300–$500
Key Loss — Smart / Push-Start Key	$500–$1,200
Booking Modification (within 24 hrs)	$25
Smoking / Vaping in Vehicle	$150–$250
One-Way Relocation (unauthorised)	Actual cost up to $1,000
Excess — Standard (25+)	$2,500 per incident
Excess — Young Driver (21–24)	$5,000 per incident
Damage — Tyres/Windscreen/Underbody/Roof	Full cost of repair